1. Introduction

This Privacy Policy describes how DIENNE S.R.L. (“we”, “us”, “our”) collects, uses, and protects the personal data of users (“you”) who visit and place orders on enigedge.com (the “Website”), in accordance with Regulation (EU) 2016/679 (GDPR) and Italian data protection legislation (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018).

2. Data We Collect

• Identity data: first name, last name.
• Contact data: email address, phone number.
• Delivery data: shipping address, country, postal code.
• Order data: products purchased, order value, order date, payment method (Cash on Delivery).
• Technical data: IP address, browser type, operating system, pages visited, referring URL, time and date of visit.
• Communication data: any messages sent via email or contact forms.

We do not collect payment card data. All orders are fulfilled via Cash on Delivery (COD); no financial data is processed through our Website.

3. Legal Basis for Processing

4. How We Use Your Data

• To process and deliver your orders.
• To communicate order status, updates, and notifications.
• To respond to inquiries and provide customer support.
• To comply with applicable legal and tax obligations.
• To detect and prevent fraud.
• To analyse Website usage and improve our services.
• To send promotional communications where you have given consent.

5. Data Sharing and Recipients

• Logistics and courier partners: to fulfil and deliver your orders.
• IT service providers: hosting, email, website infrastructure.
• Analytics platforms: Google Analytics.
• Advertising platforms: Meta Platforms, TikTok.
• Legal and regulatory authorities: when required by law.

We do not sell your personal data to third parties.

6. International Transfers

Some service providers may be located outside the EEA. Data transfers are protected by Standard Contractual Clauses approved by the European Commission pursuant to GDPR Chapter V.

7. Data Retention

• Order and transaction data: 10 years (Italian civil and tax law obligations).
• Customer support communications: 2 years from resolution.
• Marketing data: until you withdraw consent or unsubscribe.
• Website analytics data: up to 26 months.

8. Your Rights

Under GDPR and Italian law you have the right of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. Contact us at info@enigedge.com. You may also lodge a complaint with the Garante per la protezione dei dati personali at www.gpdp.it.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

11. Contact